Returns & Exchanges

At Alexandria, we want you to be completely satisfied with your beauty ritual. If you are not happy with your purchase, you may return unused products in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack your items in their original boxes, ensuring all safety seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects your return, a refund will be issued to your original payment method within 5-7 business days.